App glitches are a common complaint for both drivers and users of the popular ride share service. The company often takes months to respond to complaints ranging from bugs to abusive drivers not being punished for physically assaulting riders.
Uber drivers and users have been reporting a peculiar glitch in the Uber software which sends drivers to requested destinations before they have picked up passengers.
The problem affected the Uber Driver app, the version of the app used by drivers rather than passengers, reported Business Insider on Friday.
Frustrated passengers expressed their annoyance on Twitter.
One customer said their driver had driven halfway the wrong way for the third time in a day.
One disgruntled passenger said that they had to “emergency chauffer” their husband to the airport due to the glitch.
Another simply tweeted the clown emoji in response to the company’s apparent unconcern for the glitch.
Another user shockingly said that they had reported being physically assaulted by their driver.
An Australian sexual ethnographer sarcastically blamed the company for potentially getting her fired.
Someone tweeted in immense frustration, asking what was going on.
One user told Uber to “roll back” whatever change was made that led to the glitch.
One Uber driver voiced his vexation with the company saying he originally believed the problem was a passenger making a mistake only to discover his own employer at fault.
Uber responded to complaints telling drivers to restart their app while promising to have the glitch fixed as soon as possible.
A spokesperson for Uber told Business Insider that the issue was a result of an interruption in service.
“The team worked quickly to resolve and ensure riders and drivers’ trips returned to a five star experience,” the representative told Business Insider.